Terms and Conditions of Supply of The Academy of Emotional Therapeutic Counselling
Introduction
www.aetc.org.uk (‘the Site’) is owned and operated by The Academy of Emotional Therapeutic Counselling Ltd, a company registered in England and Wales under company number 13309982, with our registered office at Unit 9 Riverside Sunderland House, Sunderland Street, Macclesfield, Cheshire, England, SK11 6JF, and our business address at Isbourne Holistic Centre, 3 Wolseley Terrace, Cheltenham, GL50 1TH.
Please read these Terms and Conditions carefully before placing an order. By purchasing services on the Site, you agree to be bound by these Terms and Conditions. If you are not willing to be bound by these Terms and Conditions, please do not purchase services from the Site.
‘Services’ includes any training sessions, any support sessions, or any other services provided by The Academy of Emotional Therapeutic Counselling Ltd or its representatives to the person purchasing the services or to the person receiving the services.
The terms ‘you’ or ‘your’ mean the person purchasing and the person receiving the services.
The terms ‘we’, ‘us’ and ‘our’ mean The Academy of Emotional Therapeutic Counselling or any of its representatives.
Changes to terms
We reserve the right, at our discretion, to modify, add, or remove any or all of these Terms and Conditions at any time and each such change shall be effective immediately upon posting.
Please check these Terms and Conditions periodically for changes.
Your continued use of the Site and purchase of Services on the Site following the posting of changes to these Terms and Conditions will mean you accept those changes. Please check the Terms and Conditions before every purchase.
If the revised Terms and Conditions apply to any existing provision of Services, we will notify you of the changes.
Privacy policy and Acceptable use policy
Registration and other information provided by you is subject to our Privacy Policy and shall only be used in accordance with it. For more information, please go to our Privacy Policy linked on our website.
1. Age restricton
You shall not purchase any Services from the Site if you are below the age of 18 years old because, under this age, you do not have legal capacity to enter into a contract.
2. Acceptance of order
These Terms and Conditions will become binding on you and us, and a contract will come into effect between you and us only upon our written acceptance of the order issued to you by email from us or when we contact you to tell you that we are able to provide the Services or products to you. We are not bound by the order unless we accept it in writing. If there is any conflict between these Terms and Conditions and any term of the order, the order will take priority.
3. Entire Agreement
These Terms and Conditions and the Privacy Policy constitute the entire agreement between you and us and supersede all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
4. Representations
4.1 You acknowledge and agree that by entering into this contract with us, you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms and Conditions or the Privacy Policy.
4.2 You shall not have any claim for innocent or negligent misrepresentation against us based on any statement in this contract.
4.3 Except as expressly stated in these Terms and Conditions, we do not give any representation, warranties or undertakings in relation to the Services. Any representation, condition or warranty which might be implied or incorporated into these Terms and Conditions by statute, common law or otherwise is excluded to the fullest extent permitted by law.
5. Provision of Services
5.1 We will supply the Services to you from the date set out in the order for the period set out in the order.
5.2 We will make every effort to provide the Services on time. However, there may be delays due to Circumstances Beyond Our Control. See clause 14 below for our responsibilities when Circumstances Beyond Our Control occur.
5.3 We may need certain information from you that is necessary for us to provide the Services, for example, previous qualifications. We will contact you by telephone or in writing about this. If you do not, after being asked by us, provide us with this information, or you provide us with incomplete or incorrect information, we may suspend the Services by giving you verbal or written notice. We will not be liable for any delay or non-performance where you have not provided this information to us after we have requested it. If we suspend the Services under this clause, this does not affect your obligation to pay any invoices we have sent you.
5.4 We may have to suspend the Services if we have to deal with various problems, or to make improvements to the Services agreed between you and us in writing. We will contact you to let you know in advance where this occurs unless the problem is urgent or an emergency. This does not affect your obligation to pay any invoices we have sent you.
5.5 If you do not pay us for the Services when you are supposed to, we may suspend the Services with immediate effect until you have paid us the outstanding amounts (except where you validly dispute an invoice). We will contact you to tell you this. This does not affect our right to charge you interest.
5.6 If we supply a product to you as part of the Services (such as a notebook, pen, a CD, a manual or any other type of product whatsoever), we will own the copyright, design right and all other intellectual property rights in such product and any drafts, drawings or illustrations we make in connection with the product for you.
6. If there is a problem with the services
6.1 In the unlikely event that you are not happy with the Services:
6.1.1 Please contact us and tell us as soon as reasonably possible;
6.1.2 Please give us a reasonable opportunity to deal with any problem; and
6.1.3. We will make every effort to solve the problem within a reasonable time frame.
6.2 Before we begin to provide the Services, you have the following rights to cancel the Services:
6.2.1 Subject to clause 9.3 below, you may cancel any order for Services at any time within 14 days of the date of your order by email to training@emotionaltherapeuticcounselling.org.uk. We will confirm your cancellation in writing to you;
6.2.2 If you cancel an order within 14 days of booking and you have made any payment in advance for Services that have not been provided to you, we will refund these amounts to you;
6.2.3. If you cancel an order for the Foundation course after attending the first day of the course and before the commencement of the second day, this cancellation must be done in writing and you will be due a refund.
6.2.4. However, if you cancel an order for Services after 14 days and the Services have not already started, your deposit is retained by us.
6.2.5. If you cancel an order within 30 days of the Services starting, or we have already started providing the Services by that time, your full fees will be payable immediately.
6.2.6. If we have commenced providing the Services, you have no right to cancel even if this is within 14 days of your order.
7. Termination
7.1 We may terminate the contract for the Services at any time with immediate effect by giving you written notice if:
7.1.1 You do not pay us when you are supposed to. This does not affect our right to charge you interest on late payment; or
7.1.2 You break the contract in any other material way and you do not correct or fix the situation within 14 days of us asking you to in writing.
7.1.3 The Services become unavailable to you through cancellation or any other reason.
7.1.4 We deem that the Services are unsuitable for you.
7.1.5 If the services are cancelled for any reason, we accept no liability for any costs you have incurred from any third party, including hotel bookings, or travel arrangements.
8. Price and payment
8.1 Prices of the Services are specified on the Site and confirmed on the checkout page. We may change our prices any time, but that will not affect the prices for confirmed orders.
8.2 Despite our best efforts, there may be incorrect prices on some of the Services. If the correct price is higher than the price specified on the Site, we will inform you of this and ask whether you wish to continue with the order with the higher price. Payment for Services is to be made in advance by bank transfer, credit card or debit card except where agreed otherwise in writing between us.
8.3 If you do not make any payment due to us by the due date for payment, we may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of WISE Bank from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
9. Lost Property
9.1 Any of your property which is left on our premises must be claimed within 30 days of the date of you leaving the item(s) on the premises or of you informing us of the loss. If the item(s) is left on our premises for over 30 days and you do not make arrangements for its return, the item(s) will be disposed of or otherwise re-purposed by us.
9.2 Any lost property returned to you will be at your expense.
10. Limitation of liability
10.1 We are responsible for loss or damage you suffer that is a foreseeable result of our negligence or our breach of the Terms and Conditions, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this Contract.
10.2 Exceptions to Limitation of Liability
10.2. 1 Our liability does not exclude or limit in any way:
10.2.2.Fraud or fraudulent misrepresentation;
10.2.3 Death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
11. Circumstances beyond our control
11.1 If there is failure to perform, or delay in performance of any of our obligations under these Terms and Conditions due to Circumstances Beyond Our Control, we will not be liable for such failure.
11.2 Circumstances Beyond Our Control include any act or event beyond our reasonable control, including without limitation, lock-outs, strikes, or other industrial action by third parties, riots, civil commotion, terrorist attack or threat of terrorist attack, invasion, war (whether declared or not) or threat or preparation for war, explosion, fire, flood, storm, subsidence, epidemic, earthquake, or other natural disaster, or failure of private or public telecommunications networks.
11.3 If any Circumstances Beyond Our Control affect the performance of our obligations under these Terms and Conditions:
11.4 You will be notified as soon as reasonably possible
11.5 The time for performance of our obligations will be extended and our obligations under these Terms and Conditions will be suspended for the duration of the Circumstances Beyond Our Control.
12. Notice
12.1 Any notice to us should be in writing and sent to us by e-mail, by hand, or by pre-paid post to Unit 9 Riverside Sunderland House, Sunderland Street, Macclesfield, Cheshire, England, SK11 6JF or training@emotionaltherapeuticcounselling.org.uk
12.2 Any notice to you will be in writing by e-mail, by hand, or by pre-paid post to the address you provided us with on the order.
13. Miscellaneous
13.1 We may assign our rights and obligations under these Terms and Conditions to another person. If there is any such assignment of rights and obligation, we will inform you in writing or by email.
13.2 You cannot transfer your rights and obligations under these Terms and Conditions to another person without our written approval.
13.3 This contract is only between you and us. No other third person shall have any rights to enforce any Terms and Conditions.
13.4 Each paragraph of these Terms and Conditions are separate and distinct from each other. If any court or relevant authority determines any clauses of these Terms and Conditions is unlawful, then such determination will not affect other clauses and all other remaining clauses will remain in effect and in full force.
13.5 Our failure to insist that you perform any of your obligations under these Terms and Conditions, or to enforce our rights against you, or delay in doing so, does not mean that our rights against you have been waived and does not mean that you need not comply with those obligations. Any waiver by us of your default will be only in writing, and it does not mean that we will waive any of your future defaults.
13.6 English law governs these Terms and Conditions and the contract between you and us. English courts will have jurisdiction on any dispute that may arise out of these Terms and Conditions or Contract between you and us.
Contact us
For any questions or queries, you can contact us at 07736 450548 or e-mail us at training@emotionaltherapeuticcounselling.org.uk